During the pandemic, the PPG has not been able to work as it has in the past. The partners have taken the decision to use this hiatus to reflect on how the PPG can work in the future. We would like the PPG to be energised and to work with the practice to produce positive change. To facilitate this process we have sought advice from the CCG about how different models work in other practices around the county. Following this advice from the CCG, the partnership has decided to refresh the format of the PPG,
The partnership will take on the management and leadership of the PPG including holding the position of chair and setting the agenda for the meetings.
The practice will undertake a recruitment drive to engage more diverse representation and participation from the patient community. We will review the terms of reference of the group and ensure that we are meeting our contractual requirements as well as ensuring that the PPG are able to support the practice to focus on key issues and objectives.
Patients who wish to participate and be members of the PPG will have to sign up to a code of conduct. Patients will be able to suggest items for the agenda and help the practice to improve by working with the practice to review the patient experience from feedback and survey results, and making suggestions for improvements. The PPG will be an engagement partner when the practice wants to make changes to systems and services.
I would like to take this opportunity to thank all of the former PPG Chairs and committee members for the time and effort they have put into their roles.
We will be in touch with further information in the coming weeks.
In the meantime if you would like to discuss anything in this email further please reply or contact our management partner, Miss Kiran Bakhshi, email@example.com
Dr Tim Watson
Okehampton Medical Centre