Okehampton Medical Centre Tel: 01837 52233, NHS

Okehampton Medical Centre, GP Practice in Okehampton

Information

 

COVID VACCINATION BOOKING INFORMATION

 
If you are 80 YEARS OR OVER and you have not yet been contacted by the medical centre to invite you for a COVID vaccine, please could you contact the surgery to book an appointment or let us know if you do not want the vaccine and update us with your contact details.                                                             We have called all those aged 80 or over that we could get hold of by telephone and are sending letters to the rest but wanted to use all means available to ensure that no over 80 year olds get missed due to eg incorrect contact information held on our records. The only patients left are those who are recorded as housebound and we would ask that anybody who may be recorded as such but who could actually get into the practice for their vaccinations please does so as this will enable to vaccinate more people more quickly.                      For the next age groups we are starting to use a new system which allows online booking using a unique code. We have sent texts and will be sending out more texts to those in the 75-79 age group, then the 70-74 and those who have been classed as clinically extremely vulnerable. We will be sending letters or calling anyone who does not respond or who does not have a mobile number recorded on our system. Unfortunately the first group of texts did not work as it should have so we will be resending these. Thank you for your patience and support.    
 
 
 
 
To make an appointment at Okehampton Medical Centre:
Please submit an econsult via our home page; if you are unable to do this please call us on 01837 52233 and a Patient Services Advisor will help you. Limited appointments can be made online using the NHS APP or Patient Access or via our 24 hour automated phoen system, which can be used to check and cancel appointments.

COVID -19 - Information for Patients

If you have symptoms associated with coronavirus, including a new continuous cough or a high temperature you are advised to stay at home for 7 days and members of your household are advised to stay at home for 14 days.

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do. Only call 111 direct if you cannot go online, or are advised to do so by the online service. For the latest Covid-19 advice please visit www.nhs.uk/coronavirus

If you are due to come to the surgery for an appointment, please inform us if you have any of these symptoms:

  •     Cough
  •     Shortness of breath
  •     Wheeze
  •     Fever
  •     Loss of sense of smell or taste

Please visit our website to do an e-consult or call the surgery on 01837 52233

To protect staff and patients we will now require anybody entering the Medical Centre to wear a face covering.

Thank you for your cooperation.

 

North Dartmoor Primary Care Network

The practices in the network are Okehampton Medical Centre, Chagford Health Centre, Moretonhampstead Health Centre and, as of 1st August 2020, Blake House Surgery.

Our clinical director is Dr Emma Chapman, GP partner at Okehampton medical Centre.

We work together to try to improve services for all of our patients by working with local healthcare partners as well as community, voluntary and statutory services.
We provide additional services for our patients such as a pharmacist, social prescribers, first contact physio service and a free counselling service for our patients. We also provide Improved Access evening and weekend appointments to all the PCN patients.


 

For more information about the PCN or if you have any questions or comments please email Kiran Bakhshi, Management Partner, Okehampton Medical Centre Kiran.bakhshi@nhs.net
 
If you are interested in being referred to one of our additional services please contact your practice in the usual way.


GP health records for un-registered or deceased individuals

Follow this link for further information regarding access to records for un-registered or deceased individuals.

Summary Care Record with additional information

Help health and care staff make better decisions about your care and treatment
 
All patients have a Summary Care Record (SCR).
 
This contains important information about your health, such as:

  • Medicines you take
  • Allergies you have
  • Medicines that make you ill
 
You might need to see a doctor or nurse who does not know you. If they do not know about your care, your SCR could:

  • Stop them making a mistake, because they can see your medicines, allergies or what medicines make you ill
  • Help them see your information straight away on a computer
 
Doctors and nurses treating you will ask if they can look at your SCR to help them treat you quickly and safely.
 
You can choose to have other useful information added to your SCR, including:

  • Your illnesses and any health problems
  • Operations and vaccinations you have had in the past
  • How you would like to be treated – such as where you would prefer to receive care
  • What support you might need
  • Who should be contacted for more information about you
If you think you want to add other useful information to your SCR, talk to your GP practice. It will be added to your SCR and kept up-to-date for you.
 
If there is information you don’t want adding, let your GP practice know.
 

CQC Report 2018

CQC Report - Update

Following our full CQC inspection in November 2018 we were awarded a Good overall rating with some areas for improvement in the Safe domain. CQC undertook a focussed inspection in April 2019 and we have now made the improvements that were required. We have now been awarded a Good rating in all domains.

View full inspection report


Miss Kiran Bakhshi

Practice Manager

Adverse Weather Conditions

To date the practice has not had to close due to adverse weather conditions. However, in the event of particularly bad weather, please phone the surgery before you travel to check that we are still open. We would not want patients to risk travelling only to find that we have had to close/reduce services.
 

Disability Confident Committed

Okehampton Medical Centre is a Disability Confident Committed employer.



GDPR in relation to research within GP practices

The General Data Protection Regulation (GDPR) came into force on 25 May 2018. During the past few months there have been concerns that GDPR would have a significant impact on the way that we deliver healthcare research. The Health Research Authority (HRA) has now issued guidance regarding this. To view further information please follow this link

Fair Processing Notice

As your registered GP Practice, we are the Data Controller for any personal data that we hold about you.  The Data Protection Officer is Bex Lovewell, Sentinel Healthcare SouthWest Community Interest Company, Unit 1, 5 Research Way, Plymouth Science Park, Plymouth, PL6 8BT bex.lovewell@nhs.net

How We Use Your Information

This notice briefly explains why the doctor’s surgery collects information about you, and how that information may be used.

The health care professionals who provide you with care maintain records about your health and any treatment or care you have received previously (e.g. NHS Trust, GP Surgery, Walk-in clinic, etc.). These records help to provide you with the best possible healthcare.

  • Records may be held in electronic or manual (written down) format, and may include the following information;
  • Details about you, such as name, address, date of birth, phone numbers and next of kin
  • Any contact the surgery has had with you, such as appointments, clinic visits, emergency appointments, etc.
  • Notes and reports about your health
  • Details about your treatment and care
  • Results of investigations, such as laboratory tests, x-rays, etc.
  • Relevant information from other health professionals, relatives or those who care for you and know you well

To ensure you receive the best possible care, your records are used to facilitate the care you receive. Information held about you may be used to help protect the health of the public and to help us manage the NHS. Information may be used for clinical audit to monitor the quality of the service provided.

Where we do this, we take strict measures to ensure that individual patients cannot be identified.

Some of this information will be held centrally and used for statistical purposes. Where we do this, we take strict measures to ensure that individual patients cannot be identified.

Sometimes your information may be requested to be used for research purposes – the surgery will always obtain your consent before releasing the information.

Should you have any concerns about how your information is managed at the surgery please contact the Practice Manager to discuss how the disclosure of your personal information can be limited.  There is an SCR opt OUT form on request.

How do we maintain the confidentiality of your records?

Every member of staff who works for an NHS organisation has a legal obligation to keep information about you confidential. Anyone who receives information from an NHS organisation has a legal duty to keep it confidential.

We maintain our duty of confidentiality to you at all times. We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations, safeguarding issues), or where the law requires information to be passed on.

Third Party Processors

In order to deliver the best possible service, the practice will share data (where required) with other NHS bodies such as other GP practices and hospitals. In addition the practice will use carefully selected third party service providers. When we use a third party service provider to process data on our behalf then we will always have an appropriate agreement in place to ensure that they keep the data secure, that they do not use or share information other than in accordance with our instructions and that they are operating appropriately. Examples of functions that may be carried out by third parties includes:

  • Companies that provide IT services & support, including our core clinical systems; systems which manage patient facing services (such as our website and service accessible through the same); data hosting service providers; systems which facilitate appointment bookings or electronic prescription services; document management services etc.
  • Delivery services (for example if we were to arrange for delivery of any medicines to you).
  • Payment providers (if for example you were paying for a prescription or a service such as travel vaccinations).

Who are our partner organisations?

We may also have to share your information, subject to strict agreements on how it will be used, with the following organisations:

  • NHS Trusts
  • Specialist Trusts
  • Independent Contractors such as dentists, opticians, pharmacists
  • Private Sector Providers
  • Voluntary Sector Providers
  • Ambulance Trusts
  • Clinical Commissioning Groups
  • Social Care Services
  • Local Authorities
  • Education Services
  • Fire and Rescue Services
  • Police
  • Other ‘data processors’ such as DELT GPIT services

Access to your Information

You have a right under the General Data Protection Regulation (GDPR) to access/view what information the surgery holds about you, and to have it amended or removed should it be inaccurate. This is known as ‘the right of subject access’. If you would like to make a ‘subject access request’ (SAR) please do so in writing and we will look to get an electronic copy to you within the statutory timeframe.


Further information

Further information about the way in which the NHS uses personal information and your rights in that respect can be found in:

The Information Commissioner’s Office is the Regulator for the GDPR and offer independent advice and guidance on the law and personal data, including your rights and how to access your personal information. For further information please visit the Information Commissioner’s Office website.

The NHS Care Record Guarantee (pdf)

The NHS Constitution