The surgery is open between 8.15am and 6.30pm every week day.

Saturdays 8.30am to 11.30am (by appointment only)

For a list of appointment times, click here.

Appointments
The Doctors run personal lists which means patients are encouraged to make appointments with the doctor with whom they are registered. Please make an appointment in advance by telephoning 01837 52233. You will be offered the first available appointment with your own doctor. If there is no vacant appointment with your own doctor that day and you need an urgent appointment, you can be seen that day by the emergency doctor –this may be one of the Partners or Associate Doctor.

If you feel you are unable to keep your appointment, please let us know as soon as possible.

Online Appointment Booking
As part of our commitment to increasing patient access to our services, we have an established 24 hour online appointment booking system. This system allows online access to appointments for all our GPs.

However, all nurse appointments eg blood tests, blood pressure checks, diabetes reviews, will need to be made via the telephone or in person.

After you have registered, this new system allows you to book, cancel, check appointments and order repeat prescriptions on the Internet, whatever time of day.

Once you have booked an appointment online, you will receive confirmation immediately. There is no need to re-confirm by e-mail or telephone - just arrive promptly on the day!

Login now if you have received your unique patient registration details.

Home Visits
Home visits are for those who are housebound or too ill to get out. It is, for example, rare for a child to need a home visit. It is much easier to carry out investigations and treatment at the Medical Centre and generally you will be seen more quickly than if you wait for a visit. Our doctors and nurses are always happy to speak on the telephone to advise what help is most appropriate. If you feel you need a visit, please telephone before 11.00am if at all possible and give the doctor’s secretary some idea of the nature of the problem.

Out of Hours Emergencies
If you require a doctor in an emergency after surgery hours, please telephone the Medical Centre on 01837 52233 and you will hear a recorded message giving you details of the telephone numbers to dial. The numbers given are for:

NHS Direct 0845 4647 and Devon Doctors 0845 6710270

www.devondoctors.co.uk

Please do not call before 8.30am or after 6.00pm unless it is an EMERGENCY. As the Practice is part of a Co-op covering out-of-hours emergencies, the duty doctor may be a GP from another local practice rather than from this surgery.

Telephone Advice
There may be times when you feel that you just need telephone advice from your doctor. Please telephone the surgery and your doctor’s secretary can arrange this for you. If you have any queries about test results, or other administrative matters, please telephone between 8.30am - 6.00pm. The secretary will advise you, consulting your doctor as necessary.

Out of Hours Telephone Advice
Nurses are available to give advice out of hours via NHS direct on 0845 4647. If, however, you feel you need a doctor's advice, contact the out-of-hours emergency number as detailed above and an on-call doctor will telephone you back.

Test Results
You may ring the surgery and speak to your doctor’s secretary for the results of tests but please remember that results will only be given to the specific patient for whom they apply. Please do not telephone for the results of friends or relatives without prior arrangement.

If you have had several tests, the secretary will not necessarily know if all the results are back unless you can identify them. Some tests take longer to process. Please do not expect the secretary to have any medical knowledge. If you want any further information about the test, please refer to your doctor.

Temporary Residents
If a visitor to your home needs to see a doctor, you may make arrangements for them to be seen at the practice on a temporary basis for a maximum of 3 months. Anyone staying longer than this should register with a doctor.

Change of Personal Details
Please inform reception staff as soon as possible if you change your name, address, or telephone number. We are only able to provide services for people who live inside the practice boundary. If you move outside the boundary you should register with a new doctor as soon as possible.