Monday - Friday
Tel: 01837 52233
(Telephone lines open 8.30 am to 6.00 pm Monday - Friday)
Monday to Friday
(Requests for Repeat Prescriptions accepted 8.30 am - 4.30 pm only)
Out of hours
In an emergency, call 999.
If it is not an emergency, the 111 service will help you to find the right care to meet your needs including the Devon Doctors service.
The 111 number is free of charge from landlines. It is also free of charge from mobiles but you will need at least 1p credit on your mobile phone.
All Practices will be subjected to CQC inspections.
During these inspections patients may be approached by the inspectors to discuss their experiences of care and contact with the Medical Centre. We appreciate your support
DO YOU FORGET APPOINTMENT DATES? OR THE TIME OF YOUR APPOINTMENT? WOULD YOU LIKE A REMINDER?
We will soon be able to offer a text messaging service!
If you have changed your mobile number, or would like to receive automated reminders sent to your mobile, please see reception to complete a short consent form!
PLEASE REMEMBER TO LET US KNOW OF ANY CHANGES IN YOUR ADDRESS OR PHONE NUMBER!
Have your say! Give us your opinion! Get involved with your Medical Centre!.... WE NEED YOU!!!!
The Practice has a Patient Participation Group. Meetings will be held regularly throughout the year. Contact us for more details.
ARE YOU A CARER? Please see our new carers section!
HSCIC Care Data Extraction:
You may have heard about the forthcoming care.data service managed by the Health & Social Care Information Centre. There are further details below from the NHS England patient information leaflet, copies of which are available from the surgery:
Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.
It is important that we, the NHS, can use this information to plan and improve services for all patients. We would like to link information from all the different places where you receive care, such as your GP, hospital and community service, to help us provide a full picture. This will allow us to compare the care you received in one area against the care you received in another, so we can see what has worked best.
Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure we provide the best care possible for everyone.
How your information is used and shared is controlled by law and strict rules are in place to protect your privacy. We need to make sure that you know this is happening and the choices you have.
Benefits of sharing information
Sharing information can help improve understanding, locally and nationally, of the most important health needs and the quality of the treatment and care provided by local health services. It may also help researchers by supporting studies that identify patterns in diseases, responses to different treatments and potential solutions.
Information will also help to:
∑ find more effective ways of preventing, treating and managing illnesses;
∑ guide local decisions about changes that are needed to respond to the needs of local patients;
∑ support public health by anticipating risks of particular diseases and conditions, and help us to take action to prevent problems;
∑ improve the publicís understanding of the outcomes of care, giving them confidence in health and care services; and
∑ guide decisions about how to manage NHS resources fairly so that they can best support the treatment and management of illness for the benefit of patients.
What will we do with the information?
We will only use the minimum amount of information we need to help us improve patient care and the services we provide.
We have developed a thorough process that must be followed before any information can be shared. We sometimes release information to approved researchers, if this is allowed under the strict rules in place to protect your privacy. We are very careful with the information and we follow strict rules about how it is stored and used.
We will make sure that the way we use information is in line with the law, national guidance and best practice. Reports that we publish will never identify a particular person.
Do I have a choice?
Yes. You have the right to prevent confidential information about you from being shared or used for any purpose other than providing your care, except in special circumstances. If you do not want information that identifies you to be shared outside your GP practice, ask your practice to make a note of this in your medical record. This will prevent your confidential information being used other than where necessary by law, (for example, if there is a public health emergency).
You will also be able to restrict the use of information held by other places you receive care, such as hospitals and community services. You should let your GP know if you want to restrict the use of this information. Your choice will not affect the care you receive.
Do I need to do anything?
If you are happy for your information to be shared you do not need to do anything. There is no form to fill in and nothing to sign and you can change your mind at any time. If you have concerns or are not happy for your information to be shared, speak to your GP practice.
Where can I get more information?
Leaflets in other languages and formats are available from our website. For more information, including a list of frequently asked questions (FAQs), please go to the website at www.nhs.uk/caredata. You can also get further information from the website at www.hscic.gov.uk. Or you can speak to staff at your GP practice. All 22 million households in the UK will be receiving a government mailshot in January 2014.
Download HSCIC data collection opt out form
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