MAY DAY BANK HOLIDAY
The Medical Centre and Dispensary will be CLOSED on Monday 30th May 2016
The Medical Centre will re-open on Tuesday at normal surgery hours
If you require a doctor when the surgery is closed please call: NHS 111
Minor Injuries Services
From 1st June 2016 Okehampton Medical Centre will be providing Minor Injuries Services from the Surgery.
To view the full letter from the Northern, Easter and Western Devon Clinical Commissioning Group by clicking here.
"No bidder came forward to run the services at Okehampton Hospital. However, we are pleased that Okehampton Medical Practice has agreed to run the minor injuries service from the surgery for a 12 month period, until a longer term solution can be agreed. We were unable to secure a provider for the weekend service, therefore the practice will be running a minor injury service from Monday to Friday.
The CCG continues to look for an alternative provider for the weekends but until this time, from 1st June, the service will be Monday to Friday only. It will be available to both Devon residents and visitors to the area.
Patients in the Okehampton area who require a minor injury service at the weekend should consider alternative sites at Tavistock Hospital or Launceston Hospital.
Minor injury services provided by GP practices are available to everyone. Patients do not have to be registered with the practice to use the service, but can be registered with any other practice in the surrounding area, or can be visiting the area for example on holiday or for business.
The CCG is pleased that there is such an interest in supporting minor injury services and looks forward to evaluating the changed models of care. We thank Northern Devon Healthcare Trust for running the service for many years, despite recruitment difficulties. It is hoped that the closer connection or indeed intergration with the local primary care services, will be of benefit to the residents and visitors to the areas.
We are also grateful to Okehampton Medical Centre for providing this service on a temporary basis."
The Minor Injury Service will be provided
between 8:15am - 6:00pm Monday - Friday
Extended Hours Patient Survey
18th May – 6th June
Responding to patient feedback, OMC is considering extending surgery hours, currently 8.15 am – 6.00 pm on weekdays with a limited service (clinical appointments only) on Saturday mornings. We are consulting patients about extending hours during weekdays from 7.00 or 7.30 am to 7.00 or 7.30 pm and about opening on either Saturday or Sunday mornings, and about whether patients want a full reception service, i.e. making appointments, patient registration, picking up forms, letters and results etc. during the extended hours.
The short survey forms (max. 5 minutes) are available to download here, by email on request from firstname.lastname@example.org or by forms which are available at a range of outlets as well as from the Medical Centre. Outlets will include chemist, opticians, dentists and some retail outlets in addition to social centres etc. They will also be available at village shops which form part of the prescription delivery service.
We would like to hear from as many patients as possible to help us to develop this service.
Dispensary - Price Increase
Please note that prescription
charges will increase to £8.40 per
item from 1st April 2016.
Okehampton Medical Centre
We currently care for over 14,000 patients in the local community. We have recently introduced new GP partners, employed additional doctors and nurses to the practice and since late 2013 have seen major developments of our site which means we can comfortably register and welcome new patients to Okehampton Medical Centre.
We are confident that we can offer a range of services to patients both now and as our community grows.
NEW TO PATIENT ONLINE ACCESS?
view data relating to their medications, allergies and adverse reactions and now also to communicate securely with the practice.
We currently provide online access for patients to book appointments, order repeat prescriptions,
Patients already registered for patient access and who would like this additional service, will need to contact the surgery to complete an updated registration form.
If you are not already signed up for patient access please, speak to a receptionist or visit www.patient.co.uk/access. You can download a registration form by clicking here.
DO YOU FORGET APPOINTMENT DATES?
OR THE TIME OF YOUR APPOINTMENT?
WOULD YOU LIKE A REMINDER?
From the end of June 2016 we will be able to offer a text messaging service!
If you have changed your mobile number, or would like to receive automated reminders sent to your mobile, please see reception to complete a short consent form!
PLEASE REMEMBER TO LET US KNOW OF ANY CHANGES IN YOUR ADDRESS OR PHONE NUMBER!
* Dispensary Information *
We have been advised by the CQC (Care Quality Commission) to amend our repeat prescription process, so we now need 48 hours’ notice for repeat prescriptions.
Also, in the interests of patient safety and accuracy, please note that we can no longer take requests for repeat medication over the telephone. This phone line is now closed.
All medication requests need to be in writing via one of the following methods:
1. by ordering online using Patient Access
2. by fax 01837 54950
3. by post to Okehampton Medical Centre, East Street, Okehampton EX20 1AY
4. on the medical request form available at the surgery, or by downloading the form from the website.
5. by email email@example.com
6. by using the request system in some of the village shops in the Medical Centre’s practice area
For more information about the online prescription service please go to the ‘prescriptions’ section of the website.
Please note that, although medication requests cannot be taken over the phone, if you have any queries about your medication Dispensary Staff will be able to help via the surgery number 01837 52233 and pressing Option 5 after 2.00 pm.
Sorry for any inconvenience.
List Maintenance Project
The NHS is carrying out work in Devon, Cornwall and Isles of Scilly to make sure the patient details on GP lists are accurate.
Registration letters are being sent to some patients, but not all. Please respond if you get one!
If you do receive a letter, please either confirm your details or submit any changes. Changes can be made by returning the form in the prepaid envelope. If the details are correct, you can confirm by freepost, by freephone, via text message or online.
It is important to respond to the letter, as GP lists do get out of date over time. If we don’t have an accurate record of your name and address then we, or a hospital, may not be able to contact you with important information.
We may also need to contact you:
to invite you for bowel, breast or cervical screening to protect against cancer, for example
to offer vaccination against infectious diseases such as flu or measles, mumps and rubella
to give you an appointment as part of your plan to stay healthy if you have a long-term illness
Please respond to the letter within four weeks, so that the NHS can be certain about your details. Otherwise, the NHS will assume that you have moved away and begin the process to remove you from the practice
ARE YOU A CARER?
Please see our carers section.
Get involved with your Medical Centre!
Have your say!
Give us your opinion!
WE NEED YOU!!!!
Please see our PPG section.
Okehampton District Community Transport Group
Please click here to see information about the Okehampton District Community Transport Group. Please click here to view upcoming Saturday trips.
HSCIC Care Data Extraction:
You may have heard about the forthcoming care.data service managed by the Health & Social Care Information Centre. There are further details below from the NHS England patient information leaflet, copies of which are available from the surgery:
Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.
It is important that we, the NHS, can use this information to plan and improve services for all patients. We would like to link information from all the different places where you receive care, such as your GP, hospital and community service, to help us provide a full picture. This will allow us to compare the care you received in one area against the care you received in another, so we can see what has worked best.
Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure we provide the best care possible for everyone.
How your information is used and shared is controlled by law and strict rules are in place to protect your privacy. We need to make sure that you know this is happening and the choices you have.
Benefits of sharing information
Sharing information can help improve understanding, locally and nationally, of the most important health needs and the quality of the treatment and care provided by local health services. It may also help researchers by supporting studies that identify patterns in diseases, responses to different treatments and potential solutions.
Information will also help to:
· find more effective ways of preventing, treating and managing illnesses;
· guide local decisions about changes that are needed to respond to the needs of local patients;
· support public health by anticipating risks of particular diseases and conditions, and help us to take action to prevent problems;
· improve the public’s understanding of the outcomes of care, giving them confidence in health and care services; and
· guide decisions about how to manage NHS resources fairly so that they can best support the treatment and management of illness for the benefit of patients.
What will we do with the information?
We will only use the minimum amount of information we need to help us improve patient care and the services we provide.
We have developed a thorough process that must be followed before any information can be shared. We sometimes release information to approved researchers, if this is allowed under the strict rules in place to protect your privacy. We are very careful with the information and we follow strict rules about how it is stored and used.
We will make sure that the way we use information is in line with the law, national guidance and best practice. Reports that we publish will never identify a particular person.
Do I have a choice?
Yes. You have the right to prevent confidential information about you from being shared or used for any purpose other than providing your care, except in special circumstances. If you do not want information that identifies you to be shared outside your GP practice, ask your practice to make a note of this in your medical record. This will prevent your confidential information being used other than where necessary by law, (for example, if there is a public health emergency).
You will also be able to restrict the use of information held by other places you receive care, such as hospitals and community services. You should let your GP know if you want to restrict the use of this information. Your choice will not affect the care you receive.
Do I need to do anything?
If you are happy for your information to be shared you do not need to do anything. There is no form to fill in and nothing to sign and you can change your mind at any time. If you have concerns or are not happy for your information to be shared, speak to your GP practice.
Where can I get more information?
Leaflets in other languages and formats are available from our website. For more information, including a list of frequently asked questions (FAQs), please go to the website at www.nhs.uk/caredata. You can also get further information from the website at www.hscic.gov.uk. Or you can speak to staff at your GP practice. All 22 million households in the UK will be receiving a government mailshot in January 2014.
Download HSCIC data collection opt out form